A new policy, explained
Welcome back to my (updated) website! Thank you for visiting.
You may notice the new online booking system and policy for deposits. Initially, it may seem confusing. I've written my first blog to introduce the subject.
I have created a policy to help allow me to manage my time more effectively and reward clients that deserve praise for their behaviour. A deposit-policy is not something that I wanted to enforce. Unfortunately, it was necessary. The new system is fair for everyone.
An introduction to booking types, their payments and benefits:
Clients wishing to book without any form of pre-payment can do so by call, text or email. They have the flexibility to cancel their appointments with the understanding their appointment is tentative as it is still bookable online by others. There are no changes to the information I require, no increase in rates. If you are unhappy with others being able to book and pay for the time, the appointment can be secured with a refundable deposit. It does not mean I'm flaky or there is a high likelihood I will cancel, it simply means someone else has the option to book your time if they request it (you will not receive a cancellation notice until I receive payment from the person). If my system is horrible/I am the worst woman in the world/etc - in theory - few people will choose to book online. The risk of your appointment being kept directly relates on how many people use the online system (and of course, factors such as if you've requested an appointment during busy periods or quiet periods of the day/week)
Those happy to pay deposits will have secured appointments. You can cancel your appointment online and receive a refund. My refund-policy is conservative: the deposit amount is low and the cancellation window is generous, generally on the same day. My online system allows you to view and request a preferred appointment time. Enter the requested details in the form and I will email you an invoice with instructions for payment and a credit card link. The time has already been held before you receive my email with payment instructions. Real-time availability saves deposit payers time as it allows them to confirm my availability without a need to contact me. Clients can book a time already requested by non-deposit clients. The change opens up calendar availability to genuine people who might miss out on their preferred or available appointment time otherwise. A deposit gives clients the option for free access to my Snapchat from the time of the deposit is received (access would be removed if you cancel and request a refund, it is for clients only), they also receive my personal number/Whatsapp for heightened discretion and easier communication.
Clients can take advantage of exclusive-prepayment rates. My online system allows you to view and request a preferred appointment time. Enter the requested details in the form and I will email you an invoice with instructions for payment and a credit card link. The time has already been held before you receive my email with payment instructions. Real-time availability saves deposit payers time as it allows them to confirm my availability without a need to contact me. Clients can book a time previously booked by non-deposit clients. The change opens up calendar availability to genuine people who might miss out on their preferred or available appointment time otherwise. Prepayment allows clients the option for free access to my Snapchat from the time of the deposit is received. Nothing is more genuine than full-prepayment. I have more time for “personal” contact with prepayers, as I know - for sure - these gentlemen are my clients. Prepayment comes with personal number/Whatsapp for heightened discretion and easier communication.
Why should I/I’m not like those guys/Your business is to be flexible!
There will always be people unhappy with my decision. Some clients will ask why they should make an appointment with me if I refuse to guarantee their time and will give their appointment to someone else? Your appointment can be guaranteed - you simply pay a refundable deposit to do it. I researched deposits extensively before the switch. I would love to be able to give legitimate clients more attention and focus, but the attention gets diluted amongst timewasters. The only alternative would be to enforce deposits on to all clients.
I have created a policy to help allow me to manage my time more effectively and rewards clients for good behaviour. This is not a system that penalises clients, it's focussed on discounts for prepayment and creating more time for communication for those that pay deposit and prepayments; it helps to create those intimate relationships that we both seek.
Unhelpful and unhealthy criticisms
Our industry has an unusually high rate of cancellations, schedule changes, no shows and time wasters. The administration side of the business includes website maintenance, social media, and updates to advertisements in-between emails and calls. The online system creates less administrative work at my end, but it also reduces the time a client spends waiting for my reply. Some people may wish to call before booking online. A service might need clarification. You might need to change your appointment time. A more streamlined process allows me to respond to genuine inquiries and clients effectively.
Some clients have previously criticised providers that have introduced business efficiency tools into business. They have claimed their approach was clinical, it removed the “personal” factor, they utilised our services as they needed flexibility and discretion, or they did not feel as though they were able to trust a sex-worker; as if their business was somehow different from any other.
People that hold these criticisms fail to recognise that a text to cancel is hardly personal. Sending a text last minute - when a provider is most likely busy preparing for your arrival - is plain rude. The suggestion we should not be trusted with your deposit is not really a basis for emotional intimacy or connection. It says that you think that our occupation choice makes us inherently untrustworthy, it’s an attack on our character. Taking offence that we want to run our business in a better way is clinical and dehumanising; it feels controlling and belittling. It undermines our intelligence and objectifies us as little but two-dimensional fantasies that need to pertain to your needs and ego. If you fancy that, we can temporarily exist as such. However, there are a lot more people’s needs and ego’s at play here, including our own.
Why leave an online data trail with sms, calls and emails if I’m not available to meet? Texting causes problems, deposits and regular credit card activity doesn't. My legal name isn't Claudia Cadine, my business name has no association to that handle. Deposit payers and those who prepay are given my personal number. The number is not linked to any ads and would be safe to be found on your phone records if someone was investigating them. I am only able to share my personal number with legitimate and confirmed clients.
I hope my first blog post cleared up a few questions and concerns a few of you may have with deposits.